Policies

Terms & Conditions

  • Children are welcome
  • We do not allow pets
  • The entire property is a non smoking zone. A penalty of GBP 250.00 will be charged for any contravention to this policy. Special areas have been created in the Garden for smokers.
  • All prices are in pounds sterling.
  • We accept all major credit and debit cards, barring American Express.
  • The standard check-in time at Aquae Sulis Hotel is 1400 hours. We shall try and accommodate all requests for early check-ins based on availability of rooms.
  • Certain weekend reservations shall be confirmed only for a minimum of two nights, to include a Saturday and/or a Sunday. Occasionally Saturday night only reservations may be available. We request you to please call the hotel to check for availability.
  • As per statutory requirements, all reservations must include details indicating the name, address, telephone number, credit card, email address and passport number.
  • Details of the passport number are not required for residents of the United Kingdom of Great Britain and Northern Ireland.
  • In the case of no-show, all reservations shall be charged an amount equivalent to the entire duration of stay including all taxes and levies.
  • We may use third-party service providers to process your personal information on our behalf for the purposes of this booking. For example, we may share some information about you with these third parties so that they can contact you directly by email (for example: to obtain post stay reviews about your travel experience).

Payment Policy

All reservations shall require a credit card guarantee.

STANDARD RATE
Rooms reserved under this rate may be cancelled or modified free of charge up until 48 hours of the date of arrival. The card used to guarantee the reservation will be authorized with a GBP 1.00 charge at the time of reservation.

A charge equivalent to the amount for the entire duration of stay including taxes and levies shall be charged to the credit card, anytime in the duration of 48 hours before arrival.

Should there be any cancellation or modification to the reservation within 48 hours of the date of arrival (taken from 2.00 pm GMT / 14.00 hrs on the date of arrival), then a charge equivalent to the entire booking amount will be forfeited by the booker.

NON REFUNDABLE RATE
This is a non-refundable and non-transferable rate plan.

Credit card shall be charged for the entire duration of stay including taxes and levies at the time of reservation. No refunds shall be permissible for this reservation.

BASIC NON REFUNDABLE RATE
THIS IS A DISCOUNTED RATE WITHOUT BREAKFAST

This is a non refundable and non transferable rate

Credit card shall be charged for the entire duration of stay including taxes and levies at the time of reservation. No refunds shall be permissible for this reservation.

Cancellation Policy

STANDARD RATE
Cancellations are free of charge if undertaken 48 hours prior to the date of arrival.

Cancellations made within 48 hours of the date of arrival (taken from 2.00 pm GMT / 14.00 hrs on the date of arrival), shall attract a charge equivalent to the entire duration of stay including all taxes and levies.

NON REFUNDABLE RATE
Cancellations are not permitted. The entire booking amount will be charged to the card on confirmation of reservation.

BASIC NON REFUNDABLE RATE
Cancellations are not permitted. The entire booking amount will be charged to the card on confirmation of reservation.

YOU ARE REQUESTED TO NOTE:
OUR CHECK-IN TIME IS BETWEEN 2.00PM AND 7.00PM. WE WILL NOT BE AVAILABLE, POST 7.00PM.
SHOULD YOU WISH TO CHECK-IN AFTER 7.00PM, KINDLY MAKE SPECIAL ARRANGEMENTS WITH US, AT LEAST 48 HOURS PRIOR TO ARRIVAL, BY EMAILING AT enquiries@aquaesulishotel.co.uk. OR CALLING US AT +44 (0) 1225 420061.

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